Cuisinart Troubleshooting Guide
Dec 15, 2017 trouble shoot cuisinart ss15. Clean light on single cup came on and after I cleaned it the light remains on - Cuisinart Coffee Makers & Espresso question. Refer To The Manual. If your Cuisinart coffee maker is behaving oddly or not working at all, refer to the manual first. Your Cuisinart coffee maker instructions are an excellent source of information if you're having trouble with the machine.
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This troubleshooting guide will help you diagnose problems with the Cuisinart DCC-1100, 12-Cup Programmable Coffee Maker.
Display not working
The screen does not show any information.
The machine has no power
Unplug your machine and plug it back in. If the display still does not show any information but the lights on the machine are on then the display is faulty.
The display is broken
If your display is visibly cracked and/or unplugging and plugging the machine back in did not fix the problem then the display screen will need to be replaced.
See our replacement guide for the display:
No power when machine is plugged in
The display, lights, and heating of the machine are not working when it is plugged in.
The device needs a hard reset
Unplug the machine and wait 30 seconds then plug it back in. If the machine is still not receiving power the cord will need to be replaced.
The cord needs to be replaced
If the hard reset did not fix the power, the power cord will need to be replaced.
See our guide for cord replacement:
Coffee is not hot
Coffee maker is receiving power but coffee is not heating up.
The machine has no power
Unplug your machine and plug it back in. If the display still does not show any information but the lights on the machine are on then the heating element is faulty.
The heating element is broken
If unplugging and plugging the machine back in did not fix the problem the heating element will need to be replaced.
See our replacement guide for the heating element:
The hot plate is broken
If the metal plate that the coffeepot sits on is cracked, chipped or otherwise broken it may need to be replaced.
See our replacement guide for the hot plate:
The coffee has a strange taste
The coffee's taste is off.
The coffee grounds are bad
Taste the coffee grounds or make coffee with another coffee maker. If the coffee still tastes weird the coffee grounds may have expired or you just don't like this type of coffee.
The water filter needs to be replaced
Open the top of the machine and at the back left pull out the plastic charcoal water filter. If their is no filter in the device or the filter is dirty this is your issue.
See our replacement guide for the charcoal filter:
Cuisinart DCC-1100 Charcoal Filter Replacement.
The drip spring needs to be replaced
Open the top of the device and pull out the coffee grounds holder. At the bottom of the holder their is a spring, if this spring is rusted it needs to be replaced.
See our replacement guide for the drip spring:
Knobs/Buttons/Lights don't work
Knobs/Buttons/Lights don't function properly.
The machine has no power
Unplug your machine and plug it back in. If this didn't fix your issue then the hardware is faulty.
The knob doesn't work
If unplugging and plugging the machine back in did not fix the problem the knob will need to be replaced.
See our replacement guide for the selection knob:
Cuisinart Troubleshooting Coffee
The lights don't work
If unplugging and plugging the machine back in did not fix the problem the individual light will need to be replaced.
The buttons don't work
If unplugging and plugging the machine back in did not fix the problem the front faceplate will need to be replaced.
Student-Contributed Wiki
An awesome student from our education program made this wiki. It is not managed by iFixit staff.
Uneven Heating
Food being prepared is cooking unevenly due to temperature differences of the heating surfaces.
Warped Plates
You must ensure that the cooking plates are making contact with the heating coils. If they are not there could be two reasons: (1) It may be that the cooking surfaces are not properly secured and they may have moved during use. This will be an easy fix. Just remove the surfaces and reattach them correctly; make sure that the heating plates are secured by a metal clip on either side of the device. (2) If the problem persists, check that the heating plates are not visibly warped; if so, they must be replaced. Refer to repair guide on the device page to ensure proper replacement.
Heating Coil Deformation
If plates are making contact with coils and the plates are not visibly warped, heating coils will need to be replaced. Refer to repair guide on the device page.
Pieces Fell Off/ Broke
Certain pieces have broken and are no longer attached to the correct spots on the griddler.
Re-Attachable Pieces
Check that the pieces are re-attachable. If it was one or both of the cooking surfaces that fell off see if it was just a case of them not being secured properly. If not, refer to repair guide on the device page.
Griddler Shuts Off
Cuisinart Troubleshooting Guide 2017
The griddler turns off unexpectedly while in use.
Power Cord Plugged In
Check that the power cord is plugged into a working outlet. Also, make sure that the device has a polarized plug, meaning it will only fit in the outlet one way. You should try to flip the plug and see if flipping it works while ensuring that you are using a working outlet. If this does not fix the problem it must be a problem listed below.
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Overheating
If the device shut off during use the griddler may have overheated. Allow the griddler to cool down and try turning on unit again. The unit should then be able to be used normally.
Power Cord Damage
Check for damage to power cord; if damage is apparent the power cord will need replacing. If it is the wall plug that is broken, refer to this guide! Otherwise, refer to iFixit guide to fix a power cord damaged in another area.
Damaged Cooking Surfaces
The cooking surface has been damaged and is chipping or peeling.
Cooking Surfaces Peeled
Cooking surfaces are peeling off and cannot be used. Luckily, because these plates are removable, you can easily replace them here!
Indication Light Remains Off When in Use
The indication light does not turn on even when the griddler is being used.
Power Cord Plugged In
Check power cord is plugged in to a working outlet and griddler is actually on. Also, try flipping the plug because it is a polarized plug and will only work when plugged in the correct manner. If not it must be issue listed below.
Light Bulb Burnt Out
The light bulb has burnt out and needs replacing. Refer to repair guide on the device page.